Terms & Conditions

Last updated: 5 September 2026

Welcome to Explore with Sabs. These Terms & Conditions explain the basis on which we provide our travel planning and itinerary services.

By using this website, submitting an enquiry or purchasing a service from Explore with Sabs, you agree to these Terms & Conditions. Additional booking terms and information may be provided to you before you make payment and will form part of your agreement with us.

1. About Explore with Sabs

Explore with Sabs provides personalised travel planning and itinerary services.

Depending on the package you choose, our services may include destination research, personalised itineraries, recommendations for accommodation, restaurants, activities and transport, travel guides and booking assistance.

Explore with Sabs is operated by:
[Sabrina Gage]
Trading as Explore with Sabs
[London, England]
Email: [explorewithsabs@hotmail.com]

2. Our Travel Planning Services

The exact services included in your package will be explained on our website and/or confirmed in your personalised quotation.

Our recommendations are created using the information, preferences and budget that you provide to us. Recommendations are personal suggestions and availability cannot be guaranteed until a booking has been confirmed.

Travel prices, opening hours, availability, entry requirements and other travel information can change. Although we take reasonable care when preparing your itinerary, customers should check important information before travelling.

3. Premium Booking Assistance

Where your chosen package includes booking assistance, Explore with Sabs may arrange selected activities, restaurant reservations, transfers or other travel services on your behalf.

Before any booking is made, we will provide you with further information regarding the proposed arrangements and the amount payable.

Some services will be provided by independent third-party suppliers such as restaurants, activity providers and transfer companies. Those bookings may also be subject to the supplier's own terms, cancellation conditions and refund policies.

Where applicable, these will be communicated to you as part of the booking process.

Nothing in these Terms excludes any rights or protections you may have under applicable UK consumer or travel legislation.

4. Prices and Payment

Our travel planning fees will be confirmed before you purchase a service.

Where we are arranging third-party services as part of a Premium package, your quotation or booking summary will explain the amounts payable for our services and any third-party arrangements where applicable.

Payments may be made using the payment method or payment link provided to you, including PayPal.

We will not make chargeable third-party bookings on your behalf until the required payment has been received and the relevant booking arrangements have been agreed.

Prices and availability offered by third-party suppliers can change before a booking is confirmed. If a price changes materially before we are able to complete a booking, we will contact you before proceeding wherever reasonably possible.

5. Cancellations, Changes and Refunds

Your cancellation and refund rights will depend on the service purchased, whether we have started providing our planning service, and the cancellation conditions applying to any third-party bookings.

Full cancellation and refund information applicable to your booking will be provided before payment.

Once a third-party booking has been confirmed, changes, cancellations and refunds may be subject to that supplier's terms and conditions.

Where you have a statutory right to cancel our planning service, that right will be respected. If you expressly ask us to begin work during an applicable cancellation period and later cancel, you may be required to pay for work already completed where permitted by law.

Nothing in these Terms affects your statutory consumer rights.

6. Customer Responsibilities

You are responsible for providing complete and accurate information when requesting your itinerary and before any booking is made.

This includes checking that names, travel dates, destinations, passenger numbers and any other booking information you provide are correct.

Unless specifically agreed otherwise in writing, it remains your responsibility to ensure that you and everyone travelling with you have appropriate:

• passports and travel documentation;

• visas and entry permissions;

• travel insurance;

• health documentation or vaccinations where required; and

• permission to enter and travel within your chosen destination.

You should obtain appropriate travel insurance as soon as reasonably possible after making travel arrangements.

7. Third-Party Providers

Some recommendations and bookings involve businesses that are independent from Explore with Sab’s.

We do not control the day-to-day operation of third-party restaurants, hotels, activity providers, airlines, transport providers or other travel businesses.

Third-party services may be subject to their own availability, operating conditions and terms.

However, nothing in this section limits any responsibility that Explore with Sab’s is legally required to accept in relation to your booking.

8. Changes Outside Our Control

Travel can be affected by circumstances outside our reasonable control, including weather, strikes, transport disruption, closures, government restrictions, natural events and changes made by third-party suppliers.

If we become aware of a significant change affecting arrangements we have assisted you with, we will make reasonable efforts to inform you and, where included within your service, assist with suitable alternatives.

Any additional costs or refunds will depend on the circumstances of the booking and the applicable supplier terms and legal rights.

9. Travel Recommendations

Our itineraries and travel guides are created specifically for our customers based on information available at the time of planning.

Recommendations are not guarantees that a particular destination, restaurant, activity or experience will be suitable for every traveller.

Customers should use their own judgement when travelling and follow local laws, safety advice and official travel guidance.

10. Intellectual Property

Personalised itineraries, travel guides and other materials created by Explore with Sab’s are provided for the personal use of the customer and their travelling party.

They must not be copied, resold, published, commercially distributed or represented as another person's or business's work without our written permission.

11. Liability

Explore with Sab’s will provide its services with reasonable care and skill.

We do not seek to exclude or limit liability where doing so would be unlawful.

We will not be responsible for losses caused by inaccurate information supplied by the customer or for matters outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms affects your statutory rights.

12. Privacy

We collect and use personal information in order to respond to enquiries, create personalised travel plans and, where applicable, assist with travel bookings.

Further information about how we collect, use, store and share personal information can be found in our Privacy Policy.

Where necessary to fulfil a requested booking, relevant customer information may need to be provided to third-party travel suppliers.

13. Complaints

We want you to be happy with your Explore with Sab’s experience.

If you experience an issue with our service, please contact us as soon as possible at [explorewitsabs@hotmail.com] so that we have the opportunity to investigate and assist.

14. Booking-Specific Terms

These website Terms provide general information about our services.

Before accepting payment for a personalised travel planning service or Premium booking service, we may provide you with additional information including your quotation, service details, cancellation terms, payment information and relevant third-party booking conditions.

You should read these carefully before making payment.

15. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you based on where you live.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services or legal requirements.

The version displayed on our website at the time you make your booking will apply alongside any additional terms provided to you as part of your booking.

 

Privacy Policy

Last updated: 5 September 2026

At Explore with Sabs, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal information.

1. Who We Are

Explore with Sab’s provides personalised travel planning, itinerary creation and, depending on the package selected, assistance with arranging travel-related services such as activities, restaurant reservations and transfers.

For data protection purposes, the person or business responsible for your personal information is:

[Sabrina Gage/ Explore with Sabs]
Trading as Explore with Sabs
[London, England]
Email: [explorewithsabs@hotmail.co.uk]

2. What Personal Information We Collect

The information we collect will depend on how you interact with us and which services you request.

This may include:

• your name;

• email address;

• telephone number;

• billing information;

• travel dates and destinations;

• number and ages of travellers;

• travel preferences and interests;

• accommodation preferences;

• restaurant and dietary preferences;

• activity preferences;

• transfer requirements;

• budget information;

• information you provide through our enquiry forms, emails or other communications; and

• information required to arrange travel services on your behalf.

Where necessary for a particular booking, you may choose to provide additional information relating to accessibility requirements, allergies, dietary requirements or health-related needs.

Where this information is considered sensitive or “special category” personal data under data protection law, we will only use it where we have a lawful reason to do so and, where required, with your explicit consent.

Please only provide personal information that is reasonably necessary for us to arrange your travel plans.

3. Information About Other Travellers

If you are making an enquiry or booking on behalf of other people travelling with you, you may provide us with information about those travellers.

Please make sure that you have permission to provide their information to us and that they are aware of this Privacy Policy.

4. How We Use Your Information

We may use your personal information to:

• respond to your enquiry;

• communicate with you about your travel plans;

• create your personalised itinerary or travel guide;

• provide destination, restaurant, activity and transport recommendations;

• prepare quotations;

• arrange services you have asked us to book on your behalf;

• communicate with third-party travel suppliers where necessary;

• process and administer payments;

• provide customer support;

• manage changes, cancellations or queries relating to your service;

• maintain appropriate business and financial records;

• prevent fraud or misuse of our services;

• improve our website and services; and

• comply with legal or regulatory obligations.

We will not sell your personal information to third parties.

5. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where using your information is necessary to provide the travel planning or booking service you have requested or to take steps at your request before entering into a contract.

Legal obligation – where we are required to keep or use certain information to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests – where it is reasonably necessary for us to operate and improve our business, communicate with customers, maintain records, protect our business or deal with complaints, provided that our interests do not override your rights.

Consent – where you have specifically agreed to a particular use of your information, such as certain marketing communications or, where required, the processing of sensitive personal information.

Where we rely on consent, you may withdraw your consent at any time.

6. Who We May Share Your Information With

We only share personal information where it is reasonably necessary for the services you have requested, for the operation of our business or where we are legally required to do so.

Depending on your booking, this may include:

• activity and excursion providers;

• restaurants;

• transfer and transport providers;

• accommodation providers where applicable;

• other travel suppliers required to fulfil your requested arrangements;

• PayPal and other payment service providers;

• website hosting and technology providers;

• email and communications providers;

• professional advisers such as accountants, insurers or legal advisers; and

• government bodies, regulators or law enforcement authorities where required by law.

We will only provide third-party suppliers with the information reasonably required to fulfil the relevant booking or request.

Third-party suppliers will usually process the information they receive in accordance with their own privacy policies.

7. Payments

Where payments are processed through PayPal or another third-party payment provider, your payment information will also be processed by that provider in accordance with its own privacy terms.

Explore with Sabs does not need to receive or store your full debit or credit card details where payment is processed directly through an external payment provider.

We may retain transaction information such as the amount paid, date of payment, payment status and transaction reference for our business and accounting records.

8. International Travel and Overseas Suppliers

As a travel planning business, some of the companies we work with may be located outside the United Kingdom.

For example, if you ask us to arrange an airport transfer, restaurant reservation or activity in another country, we may need to provide relevant information to the supplier in that destination.

This means your personal information may sometimes be transferred or made available outside the UK.

Where UK data protection rules relating to international transfers apply to us, we will take appropriate steps to ensure that personal information is transferred lawfully and receives an appropriate level of protection.

We will only share information that is reasonably necessary for the relevant travel arrangement.

9. Marketing

We will not add you to a general marketing mailing list simply because you have made an enquiry or purchased a service unless we are permitted to do so under applicable law.

Where we ask for your consent to receive marketing communications, you can withdraw that consent at any time by using the unsubscribe option provided or contacting us at:

[explorewithsabs@hotmail.com]

You may still receive service-related communications regarding an existing enquiry or booking.

10. How Long We Keep Your Information

We will not keep your personal information for longer than reasonably necessary.

The length of time we retain information will depend on why we collected it.

For example:

• enquiry information may generally be retained for up to 12 months after your last communication with us where no booking is made;

• information relating to completed customer bookings may be retained for a reasonable period in case of queries, complaints or legal claims; and

• invoices, payment records and other information required for accounting or tax purposes may be retained for up to six years or for another period where required by law.

Information that is no longer required will be securely deleted or anonymised where appropriate.

11. Keeping Your Information Secure

We take reasonable organisational and technical steps to protect the personal information we hold against loss, misuse, unauthorised access, disclosure or alteration.

However, no online or electronic communication system can be guaranteed to be completely secure.

We therefore encourage customers not to send unnecessary sensitive information by email or through website forms.

If we require particularly sensitive information for a booking, we may provide specific instructions about how it should be supplied.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information.

These may include the right to:

• ask us what personal information we hold about you;

• request a copy of your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information in certain circumstances;

• ask us to restrict how we use your information in certain circumstances;

• object to certain uses of your information;

• receive certain information in a portable format where applicable; and

• withdraw consent where we rely on consent to process your information.

Not all rights apply in every situation.

To exercise any of your rights, contact us at:

[explorewithsabs@hotmail.com]

We may need to verify your identity before dealing with a request.

13. Complaints About Your Personal Information

If you have any concerns about how Explore with Sab’s has used your personal information, please contact us first at:

[explorewithsabs@hotmail.com]

We will do our best to resolve your concern.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Further information about your data protection rights and how to make a complaint is available from the Information Commissioner’s Office.

14. Cookies and Website Analytics

Our website may use cookies and similar technologies to make the website work properly, understand how visitors use the site and, where applicable, support analytics or marketing.

Where consent is required for non-essential cookies, these cookies will not be used until you have made your choice through our cookie consent system.

More information can be found in our Cookie Policy.

15. Links to Other Websites

Our website and personalised travel guides may contain links to third-party websites, including restaurants, hotels, activity providers and other travel services.

Explore with Sab’s is not responsible for how those third-party websites collect or use your personal information.

We recommend reviewing the privacy policy of any third-party website before providing personal information directly to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will always be made available on our website and the “last updated” date at the top of this page will be changed accordingly.

17. Contact Us

If you have any questions about this Privacy Policy or how Explore with Sabs handles your personal information, please contact:

Explore with Sabs
[Sabrina Gage / Explore with Sabs]
[London, England]
Email: [explorewithsabs@hotmail.com]
 

Please note: The package price covers the Explore with Sabs travel planning services and all features listed within your chosen package, including your personalised itinerary/travel guide and, where included, our booking assistance service.

The cost of your holiday itself — including accommodation, flights, activities, restaurant bills/deposits, transfers, tickets and any other third-party travel costs — is not included in the package price unless we specifically state otherwise in your personalised quote.

For Premium customers, Explore with Sabs may arrange selected activities, restaurant reservations and transfers on your behalf. Any third-party costs will be confirmed with you separately before payment or booking.

Cookie Policy

Last updated: 5 September 2026

Explore with Sab’s uses cookies and similar technologies to help our website work properly and, where applicable, to understand how visitors use our website.

This Cookie Policy explains what cookies are and how we use them.

What Are Cookies?

Cookies are small files that are stored on your device when you visit a website.

Some cookies are necessary for a website to function properly, while others may be used for purposes such as website analytics, remembering preferences or marketing.

How We Use Cookies

Our website may use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function correctly and may support features such as website security, navigation and remembering your cookie preferences.

Because these cookies are necessary for the operation of the website, they may be used without your consent where permitted by law.

Analytics Cookies

We may use analytics cookies to understand how visitors use our website, such as which pages are visited and how people interact with the site.

This information helps us understand and improve the Explore with Sab’s website.

Where consent is required, analytics cookies will only be used after you have chosen to accept them.

Marketing Cookies

If we use advertising, social media or marketing technologies on our website, they may use cookies or similar technologies to understand how visitors interact with our website or advertisements.

Where consent is required, these technologies will only be used after you have chosen to accept them.

Third-Party Cookies

Some cookies may be provided by third-party services used on our website, such as our website platform, analytics provider, social media platforms or other technology providers.

These organisations may process information in accordance with their own privacy and cookie policies.

Your Cookie Choices

When you first visit our website, you may be given the option to accept or reject non-essential cookies.

You can change your cookie preferences at any time using the cookie settings option available on our website, where provided.

You can also control or delete cookies through your browser settings.

Rejecting non-essential cookies should not prevent you from accessing the main features of our website, although certain optional features may work differently.

Changes to This Cookie Policy

We may update this Cookie Policy if the cookies or technologies used on our website change.

The latest version will be available on this website.

Contact Us

If you have any questions about how Explore with Sabs uses cookies or personal information, please contact us at:

[explorewithsabs@hotmail.com]

For further information about how we use personal information, please see our Privacy Policy.